TERMS & CONDITIONS

Effective Date: January 1, 2026
Last Updated: July 24, 2026

These Terms & Conditions ("Terms") constitute a legally binding agreement between you and Norfolk Hardware & Home Center, Inc. ("Norfolk Hardware," "we," "us," or "our") governing your access to and use of https://www.norfolkhardware.com (the "Site"), including any content, products, or services offered through it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Acceptance of Terms

By accessing, browsing, or placing an order through the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Shipping & Fulfillment Policy, and Return Policy, each of which is incorporated into these Terms by reference. If you do not agree to these Terms, you must discontinue use of the Site immediately.

2. Eligibility & Account Use

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Site or place an order. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information when creating an account or placing an order, and to promptly update that information as needed.

3. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable federal, state, or local law
• Attempt to gain unauthorized access to any portion of the Site, related systems, or networks
• Use bots, scrapers, or other automated means to access the Site without our prior written consent
• Interfere with or disrupt the operation of the Site or servers/networks connected to it
• Transmit any virus, malware, or other harmful code
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

4. Products, Pricing & Availability

We attempt to display product information, including descriptions, images, and pricing, as accurately as possible. However, errors may occur. We reserve the right to correct any pricing, typographical, or other errors, and to cancel or refuse any order affected by such an error, even after an order has been submitted or confirmed. Product availability, pricing, and promotions are subject to change without notice.

5. Orders & Payment

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized or illegal activity, or errors in pricing or product information. Payment is processed through ToolBx, our third-party checkout and payment provider. By placing an order, you authorize us (or ToolBx on our behalf) to charge your selected payment method for the total order amount, including applicable taxes and fees.

6. Shipping & Returns

Shipping, delivery, and return terms are described in our Shipping & Fulfillment Policy and Return Policy, which are incorporated into these Terms by reference.

7. Intellectual Property

All content on the Site — including text, graphics, logos, product images, and software — is the property of Norfolk Hardware & Home Center, Inc. or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, publicly display, or create derivative works from any Site content without our prior written consent.

8. Third-Party Services

The Site integrates with third-party service providers, including ToolBx, to support account management, checkout, and payment processing. Your use of these integrated services may be subject to the applicable third party's own terms and privacy policies. We are not responsible for the practices, content, or availability of third-party providers.

9. Disclaimers of Warranties

THE SITE AND ALL PRODUCTS AND SERVICES OFFERED THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NORFOLK HARDWARE & HOME CENTER, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID, IF ANY, FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Norfolk Hardware & Home Center, Inc., and its officers, employees, and agents, from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

12. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to your use of this website or any content, products, or services available through this website (collectively, "Disputes") shall be resolved exclusively through binding individual arbitration, rather than in court, except as set forth below.

Arbitration Procedure

Arbitration shall be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures (for claims under $250,000) or its Comprehensive Arbitration Rules and Procedures (for claims $250,000 or more), each as amended by this Agreement. The arbitration shall be conducted by a single arbitrator. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You may obtain a copy of the JAMS rules at www.jamsadr.com.

Waiver of Jury Trial

YOU AND NORFOLK HARDWARE & HOME CENTER, INC. EACH WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE.

Waiver of Class Actions

All Disputes must be brought in the parties' individual capacities and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found unenforceable, then the entirety of this arbitration provision shall be null and void.

Exceptions

Notwithstanding the above, either party may bring an individual action in small claims court. Either party may also seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information, pending final resolution by arbitration.

Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to Norfolk Hardware & Home Center, Inc., 981 Morton Street, Boston, MA 02126, within thirty (30) days of first using this website. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

Governing Law and Venue

This arbitration agreement is governed by the Federal Arbitration Act. For any Disputes not subject to arbitration, you consent to exclusive jurisdiction and venue in the state or federal courts located in Suffolk County, Massachusetts.

Survival

This arbitration provision survives termination of your use of the website or any account you hold with us.

13. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to other users, us, or third parties. Provisions that by their nature should survive termination — including but not limited to Intellectual Property, Disclaimers of Warranties, Limitation of Liability, Indemnification, and Dispute Resolution and Arbitration — shall survive any termination of these Terms.

14. Changes to These Terms

We may update these Terms at any time. When we do, we will revise the "Last Updated" date above. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, contact us at: